The stranger’s call came when Dianne Green needed it most.
Alone in the home where she’d raised four kids, grieving recently deceased relatives, too fearful of COVID-19 to see her grandkids and great-grandbabies, she had never felt lonelier.
Then, one day last spring, her cell phone lit up.
The cheerful voice on the line was Janine Blezien, a nurse from a Chicago hospital’s “friendly caller” program, created during the pandemic to help lonely seniors cope with isolation. Blezien, 57, lives with her rescue dogs, Gordy and Kasey, in a suburban brick bungalow, just six miles from Green’s two-flat apartment in the city.
“She wasn’t scripted. She seemed like she was genuinely caring,” said Green, 68, a retired dispatcher for the city’s water department. The two women started talking often and became friends without ever setting eyes on each other.
“I called her my angel.”
Rampant mental-health” target=”_blank”>loneliness< and respiratory-health. In addition to psychological distress, some studies suggest loneliness may cause physical changes including inflammation and elevated stress hormones that may tighten blood vessels and increase heart-health.
Yet loneliness as a public health issue “has kind of been swept under the rug,” said Dr. Ada Stewart, president of the American Association of Family Physicians. There’s no formal medical diagnosis and no mandate to screen for it.
“Now the pandemic has unveiled it,” Stewart said. “This is real.”
Just a month before a global pandemic was declared, a National Academies report showed that one-third of U.S. adults aged 45 and up were lonely. Surveys have surprisingly found higher rates in younger adults.
A British online survey in 2018 of more than 55,000 people in 237 countries found that loneliness affected 40% of young adults, compared with 27% in those older than 75. Rates were highest in countries including the United States that prize individual success over collectivism.
The true impact from the pandemic is yet to be seen.
U.S. Surgeon General Vivek Murthy, who has called loneliness a public health crisis, points out that much of the world including the U.S. “was struggling with remarkably high levels of loneliness before COVID-19.”
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“The pandemic has shed new light on this struggle and reminded us of an unmistakable truth: we need each other,” he said in an emailed statement.
Facing troubling loneliness statistics, uk-politics” target=”_blank”>the United Kingdom< apartment, too frightened to venture out. She hadn’t seen her close-knit family in person for months.
So the doctor wrote her patient a prescription that said simply: “You are allowed to hug your granddaughter.”
The hug “was magical. It was surreal. We just held onto each and we cried,” Shaw said. Her daughter filmed the moment in a video that was posted on Twitter last month and went viral.
“We don’t want to live lonely and alone and terrified and afraid,” said Shaw, who along with her granddaughter has gotten a COVID-19 vaccine. “We all want to be able to gather with the people we love and our friends. We want to go back to normalcy.”
Stewart, of the American Academy of Family Physicians, said loneliness came up recently with a patient during a checkup at her Columbia, us-regions office.
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“While I was talking to her I saw something move in her purse,” Stewart said. It was a tiny dog and the patient told her “‘this new baby has really helped me get through my loneliness right now. He has been a comfort to me.’’’
Stewart offered to buy her a carrier more suitable for pets than a handbag, and to help her get approval to use her dog as a therapy animal.
Loneliness won’t vanish even when the pandemic ends, said psychologist Benjamin Miller, a health policy analyst with Well Being Trust. Some people may still fear interaction and Miller said programs to help will be needed more than ever.
In Chicago, the friendly caller program initially targeted seniors but will expand to primary care and pediatric practices, and will continue even when the pandemic subsides, said social worker Eve Escalante, manager of program innovation at Rush University Medical Center.
University of Texas researchers tested a similar friendly caller program with adults involved in a Meals on Wheels program. They found meaningful improvements in loneliness, mental-health and mental-health after four weeks. Several health centers have contacted the researchers to learn how to launch similar programs.
Even health insurers are paying attention.
Last fall, Humana Inc. posted an online loneliness screening tool for doctors and included links for referrals to programs to help affected patients, some free and others covered by its health plans.
The insurer also created a “Far From Alone” campaign for older adults, with online links to free virtual programs, including exercise classes, cooking lessons and how-to courses on gardening and journaling.
In Chicago, vaccination allowed Dianne Green and Janine Blezien to meet briefly in person recently for the first time.
Amid hugs, tears and laughter, they seemed like old friends.
They plan to shop and spend time together as soon as it feels safer. Meantime, they talk by phone about everything — cooking, family, personal stuff. Green, a Black woman, remembers one call starting with her crying over the footage of George Floyd’s death in Minneapolis. Conversation always seems to come easy with Blezien, who is white.
“Dianne helps me as much as I help her,” Blezien said.
Now Green is considering becoming a volunteer for the friendly caller program, an idea that thrills Blezien.
“Dianne,” she said, “has so much to offer the world.”
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